FAQ

We use a clean-burning coconut and soy wax blend, carefully tested for smooth, even burning and minimal soot.

This plant-based wax blend allows our candles to burn cleaner than traditional paraffin wax while delivering a refined scent experience.

Alloro candles are made with high-quality wax and thoughtfully selected fragrance oils.

We recommend enjoying candles in well-ventilated spaces, keeping them out of reach of pets and children, and always following standard candle safety practices.

As with all candles, never leave a burning candle unattended.

Alloro candles and crystal diffusers are hand-poured in small batches in Canada.

Each piece is crafted with care to ensure quality, consistency, and attention to detail.

Burn time depends on the candle size and how it’s used. On average, Alloro candles burn for 40–60 hours when burned properly.

• Trim the wick to about 5 mm before each use
• Allow the wax to melt evenly across the surface during the first burn

Add 5–6 drops of fragrance oil directly onto the natural crystals.

The crystals will gently diffuse the scent into a small space, with each application lasting approximately 5–7 days.

Yes. Alloro is designed with gifting in mind.

Timeless design, refined scent profiles, and reusable vessels make each piece a thoughtful gift.

Orders are typically processed within 1–3 business days.

We currently ship within Canada only. Free shipping is available on orders over CAD 75.

At this time, we do not offer exchanges or returns.

If your order arrives damaged or you experience any quality issues, please contact us at info@alloros.com within 10 days.

Rinse the crystals with clean water and a small amount of dish soap.

Allow them to air dry completely before applying a new scent.